Pros from reviewers
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Quiq Messaging offers excellent customer service: The Quiq team is always available and ready to assist when needed, demonstrating a genuine concern for client success.
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Quiq Messaging offers multi-channel support: The software integrates Web Chat, SMS, and Facebook Messenger into a single platform, providing a seamless customer experience across various channels
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Quiq Messaging enhances online presence: The software aids in generating leads from websites and attracting new customers. It also allows for the sending of outbound messages to customers, enabling swift and accurate quotes
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Quiq Messaging provides detailed reporting: The dashboard displays all chat reports like average handling time, number of conversations and many more, which aids in calculating monthly statistics
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Quiq Messaging is user-friendly: The software is easy to navigate and use, enabling quick and efficient training of users. It also offers customizable features, allowing for significant automation and customization in both sales and support
Cons from reviewers
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Inaccurate reporting: Quiq Messaging has been reported to falsely report more chats than managed, which is a critical metric in business. This inaccuracy can lead to additional problems
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Slow performance during high traffic: During periods of high traffic, with 300-400 active conversations, the software can become slightly slow for agents. This can affect the efficiency of customer service
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Lack of search capabilities: The software lacks search capabilities for current conversations or searching for ongoing open conversations in the Manager/Reports View. This can make it difficult to manage and monitor ongoing conversations.
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Frequent malfunctions: The software has been reported to frequently malfunction, marking chats as missed or agents as unresponsive. This can disrupt the flow of communication and negatively impact customer service
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Lack of a contact list: Quiq Messaging does not have a contact list feature, which can be inconvenient for businesses that need to keep track of their contacts
Main features
Starting Price
Free Plan
Automation Capabilities
Multi-channel Engagement
Real-time Conversations
CRM Integration
Conversation History Tracking
Starting Price
N/A
Free Plan
No
Automation Capabilities
Multi-channel Engagement
Real-time Conversations
CRM Integration
Conversation History Tracking
What is Quiq messaging?
How Quiq messaging compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Quiq messaging best for according to our reviewers?
Chat Support Teams: Quiq Messaging offers a range of features that make it ideal for chat support teams, including a text feature that allows customers to chat even when they're not at their computers, and a comprehensive dashboard that displays chat reports for easy analysis
Field Technicians and Sales Teams: Quiq Messaging is useful for field technicians and sales teams, enabling them to generate leads, send outbound messages to customers, and provide swift and accurate quotes without needing to visit homes
Multichannel Customer Support Teams: Quiq Messaging offers unique features for multi-channel customer support, integrating Web Chat, SMS, and Facebook Messenger into a single platform for a smooth customer experience
Administrators and Managers: The software is beneficial for administrators and managers, providing exceptional customer service, straightforward implementation, and swift execution of requested tasks. It also integrates seamlessly with other platforms like Zendesk, enabling significant automation and customization.
Contact Centers: The software is well-suited for large contact centers, offering the ability to switch between text and chat, and catering to various communication needs such as loan transactions, outbound marketing, and one-on-one interactions
Quiq messaging Reviews
4.6
Quiq messaging rating
5.0
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.3
Features
13 Quiq messaging Reviews
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Livia M
Commendable Customization: Tailoring Quiq Messaging to Fit Our Unique Business Needs
The ease of customization offered by Quiq Messaging is commendable, we were able to tailor it to fit our unique business needs perfectly
July 2, 2024
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Melissa F
Insightful Analytics with Quiq Messaging
The analytics provided by Quiq Messaging are insightful, helping us to understand our customers' needs better and adjust our strategies accordingly
June 24, 2024
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Joshua Johnson
Outstanding Tool for Sales/Support with Exceptional Development Team
Quiq is a highly customizable software that I find integrates seamlessly with Zendesk, enabling significant automation and customization in both sales and support. With Zendesk, I can automate SMS flows and set timed responses for instances where a user doesn't reply to initial outreach. This has facilitated our rapid and efficient growth through the use of triggers, automation, and detailed reporting within and outside the software. However, during periods of high traffic, with 300-400 active conversations, it can become slightly slow for agents, but this is rarely an issue. I do notice a lack of automated daily reporting exports/emails in the dashboard and a lack of search capabilities for current conversations or searching for ongoing open conversations in the Manager/Reports View.
June 17, 2024
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Debra Rodriguez
Quiq Messaging Automation Boosts Customer Satisfaction
I appreciate the automation features of Quiq Messaging, it has significantly reduced our response time and improved customer satisfaction
June 8, 2024
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Paul
Quiq: Simple, Handy, and Efficient
Overall, my experience with quiq-messaging has been excellent. We decided to experiment with SMS and have been very satisfied with our customer's response and the ease of implementation. We also incorporated Apple Business Chat, which was incredibly simple to set up and has functioned flawlessly. The software is user-friendly and easy to navigate. Being a new software, it doesn't have as many features or as much functionality as we would prefer. However, their customer support is outstanding and they are diligently working to enhance and assist us in any possible way. They are very responsive.
June 4, 2024
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Harold Smith
Outstanding! Quiq Messaging Delivers Seamless Customer Experience
Quiq-messaging integrates Web Chat, SMS, and Facebook Messenger into a single platform, offering a smooth customer experience. As an administrator, I value the exceptional customer service, straightforward implementation, and swift execution of requested tasks. From a user's viewpoint, it's extremely intuitive for agents, leading to high customer satisfaction and efficiency. Quiq is a progressive platform that genuinely comprehends both internal and external customer requirements. Any problems I've faced have been resolved instantly, with solutions either already available or under development. I switched to Quiq because of its price and functionality.
May 28, 2024
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Alexis Jones
Club Med: Embracing Multichannel Communication with Quiq Messaging
I find Quiq-messaging to be increasingly multichannel, offering our clients more ways to reach us beyond just phone calls. The software is very user-friendly and we've been able to train our users quickly and efficiently without any problems. The customer service and support from the Quiq team has been outstanding, they're always available and ready to help us when needed. We're still fairly new to the platform and so far, I haven't come across any issues. This might be because I'm still exploring all that Quiq has to offer, but so far, I haven't encountered any problems. We switched to Quiq after ending our contract with Oracle.
May 21, 2024
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Wayne B
Efficient Quiqs: Streamlining Customer and Technician Communication
I utilize Quiq Messaging for both our customers and field technicians. It aids us in generating leads from our website and attracting new customers. We frequently send outbound messages to customers, requesting pictures of their systems, enabling us to provide swift and accurate quotes without needing to visit their homes. We also use it to inform our technicians about same-day cancellations. Prior to Quiq, we used MightyText and a cell phone for all our outbound communications, but encountered syncing issues where messages didn't always appear in the app. Quiq has significantly enhanced our online presence. Thanks to its snippets feature, I can simultaneously be on the phone and in the chat, or in multiple chats with ease. Its easily editable auto-response messages inform our customers about our available hours. We've also added a visual element to our online/phone quotes by sending pictures to a group inbox via text. The only drawback is that Quiq lacks a contact list, which we previously used.
May 11, 2024
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Renata D
Multi-Conversation Software: A Game-Changer in Fast-Paced Work
The software's ability to handle multiple conversations simultaneously is a game-changer in our fast-paced work environment
May 6, 2024
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Richard
Even a Child Could Deliver Better Metrics than Quiq
I've experienced numerous issues with Quiq. It falsely reports more chats than we've managed, a critical metric in my business, and gives wrong response times, leading to additional problems. It frequently malfunctions, marking chats as missed or agents as unresponsive. There are much better messaging software options out there. Their customer support is practically non-existent. The only positive is that the settings can be tweaked to enhance the user experience. However, the reporting is inaccurate and the timing is not correctly calculated.
April 30, 2024
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Keith Martinez
Quiq Messaging: Simplifying Customer Support.
As a customer support representative, Quiq Messaging has made my job easier with its intuitive interface and quick response time
April 23, 2024
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Emma
Cyprus Text Implementation: Revolutionizing Business Communication
At our institution, we were in need of a texting or chat solution due to the nature and size of our business. Quiq provided us with solutions to problems we didn't even realize we had. No other texting platforms catered to an entire contact center like Quiq did. We appreciate the ability to switch between text and chat, and use text as an alternative to inbound calls. We also find texting to be the primary communication medium for loan transactions, as it's the preferred method for borrowers. Quiq is a fantastic company with excellent customer service and a genuine concern for client success. The software transitions seamlessly between text and chat depending on the user's device. It can be used for our entire call center, outbound marketing, and one-on-one interactions between loan officers and borrowers. The product seems technologically advanced, and discussions about Apple Business Chat and future plans excite me. I have no dislikes about the software. Our only challenge is deciding how to use it. I suggest clearer implementation and initial training, but any delay or confusion was mostly on our end.
April 14, 2024
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Donna Johnson
Quiq Messaging: Seamless Integration for Customer Service
I've been using Quiq Messaging for a few months now and I'm thoroughly impressed with its seamless integration into our customer service system
April 14, 2024