Pros from reviewers
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Straightforward and customizable interface: Tidio's interface is neat, robust, and customizable, making live-chat support on the website easier and more efficient
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Native email responses: Tidio provides native email responses to chats, enabling responses to incoming chats via email when the chat cannot be monitored round the clock
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Cost-effective: Tidio offers an affordable price and the ability to select different features and functionalities a la carte, making it a cost-effective platform for client communication.
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Enhanced communication system: Tidio has significantly improved the communication system by replacing inferior chat bot platforms, leading to a rise in people engaging through chat and more prompt responses to queries and issues
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Powerful chatbot system: Tidio provides a powerful chatbot system that is simple to customize and can be set to perform various actions, leading to a considerable increase in chat traffic
Cons from reviewers
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Limited notifications: When a user leaves the page and an operator responds, the user isn't notified, potentially leading to missed communications
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Inefficient message box: The message box only refreshes when the page is open, so visitors using multiple tabs won't receive replies, which can lead to poor user experience
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Manual integrations: All integrations are manual, requiring reopening of all conversations, opening the user profile, pressing the preferences, and sending the log to the integration, which can be time-consuming
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Inability to send voice notes: Tidio does not allow the sending of voice notes directly, limiting the ways in which users can communicate with customers.
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Incomplete integration features: Tidio created the integration but didn't integrate the mailbox feature, causing chat logs to end up in random mailboxes, leading to disorganization
Main features
Starting Price
Free Plan
Live Chat Magic
Automated Chatbots
Multi-channel Messaging
Real-time Visitor Monitoring
Email Marketing Integration
Starting Price
N/A
Free Plan
No
Live Chat Magic
Automated Chatbots
Multi-channel Messaging
Real-time Visitor Monitoring
Email Marketing Integration
What is Tidio?
How Tidio compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Tidio best for according to our reviewers?
Small Business Owners: These users can benefit from Tidio's affordable pricing and a la carte feature selection, allowing them to only pay for the functionalities they need
Web Developers: Tidio's ease of implementation and customization makes it a suitable tool for web developers who need to integrate live chat support into their clients' websites
E-commerce Sellers: Tidio's chatbot system can assist e-commerce sellers in customer conversion and abandoned cart marketing, although the inability to send voice notes directly may be a limitation
Customer Support Teams: With features like canned responses and native email responses, Tidio can help customer support teams address customer queries and issues more promptly
Social Media Managers: The software's integration with Facebook Messenger can be beneficial for social media managers, but the lack of specific mailbox integration may be a drawback.
Tidio Reviews
4.4
Tidio rating
4.7
Ease of use
4.7
Customer service
4.6
Value for money
4.5
Likelihood to recommend
4.6
Features
13 Tidio Reviews
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Richard N
An Honest Review: My Experience with Tidio's Service and Billing Issues
I had the opportunity to try out Tidio's trial period and it was quite an interesting experience, despite a few minor bugs. When I decided to upgrade to their paid service, I was initially taken aback. They advertised a monthly rate of 29 euros, but it turned out to be an annual payment, so they deducted 29 euros from my account right away. It was a surprise, but I understood it might have been a misunderstanding. Despite this, I was eager to explore the full potential of the service. After the upgrade, I noticed that the information provided was not as detailed as Google Analytics, and I had some difficulties communicating with customers. However, I believe this could be due to some technical issues that can be resolved. I'm currently in the process of seeking a refund and considering uninstalling the software. It's a bit disappointing because Tidio could have been a fantastic tool for our business. I'm hopeful that they will address these issues and improve their service. I'm looking forward to seeing how they handle this situation. UPDATE: Tidio has responded here, and although it's been three days and the dispute via PayPal hasn't been resolved yet, I'm optimistic that they will refund my money soon. I believe in giving second chances and I'm excited to see how Tidio will turn this around.
July 1, 2024
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Martha D
Exploring Tidio for eCommerce: A User's Perspective
So far, I'm pleased with Tidio and have no issues. The signup and login process is straightforward and the features are quick and user-friendly. I value that it doesn't require coding and is very deliverable. There are many tools to explore, so I haven't fully assessed any negatives yet. Subscriptions can be a bit of a bother, but that's common with software. I switched to Tidio as it's less complex and easier to use than my previous platform.
June 23, 2024
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Nicole Smith
Discovering the Power of Communication with Tidio
I must share my experience with Tidio, a software that truly stands out! I was introduced to it by a company that used it for communication. Everything was so seamless and professional online. This involved a courier company from North Carolina, boasting a main office in Maryland. I was amazed by the authenticity and the level of professionalism. It was an enlightening experience for me and a valuable lesson in the power of effective communication. I'm thrilled to have discovered such a fantastic tool!
June 17, 2024
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Xavier
Tidio: Simplifying Customer Support
As a customer support representative, Tidio has made my job easier. The software's automation features have reduced the time spent on repetitive tasks, allowing me to focus on more complex customer issues
June 10, 2024
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Henry Johnson
Exploring Tidio: Streamlined Client Communication with a Catch
I find Tidio to be a beneficial software, especially for those looking for a simple method to interact with clients from their website. It offers live chat, enabling me to receive texts or messages from visitors or clients needing help with our business. However, I'm not completely happy with the quality of the payment plan and what's included in the package.
June 2, 2024
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Nicholas Smith
Utilizing Tidio as a Web Developer
I used Tidio when a web developer installed it for me. It was easy to set up and inexpensive. However, I disliked having to log into Tidio every time as there was no built-in Tidio inbox. It was a hassle to log in and load it up daily. Additionally, I had to email customers from my own email account as there was no integration to consolidate all messages in one place on Tidio. On the positive side, the staff I interacted with were supportive and helpful.
May 27, 2024
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Angela
Excellent Chatbot
So far, I've been using the free trial and then the free plan of Tidio. It works excellently for simple chat flows. The chatbot can be made very advanced with numerous functions to facilitate long bot conversations. I would definitely recommend it for new or small businesses.
May 20, 2024
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Paxton M
Improved Customer Service with User-Friendly Interface and Live Chat Feature
its user-friendly interface and seamless integration with my website have significantly improved my customer service. The live chat feature, in particular, has allowed me to address customer queries in real-time, enhancing customer satisfaction
May 14, 2024
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Phineas S
Why All the Hate for Tidio? I Don't Get It…
I'm not sure why Tidio is receiving so much criticism, as in my opinion, it's likely the best live chat for small businesses. My experiences with them have been excellent.
May 5, 2024
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Rose Miller
Tidio: The Only Chat Platform Worth Investing In
Tidio has greatly enhanced our communication system, which was previously limited by the use of several inferior chat bot platforms. Since we started using Tidio, we've noticed a significant rise in people engaging with our team through chat and we've been able to address their queries and issues more promptly. Tidio's interface is straightforward, neat, robust, and customizable, making live-chat support on our website easier. It provides a range of features, including Facebook messenger integration, a customizable chat window and icon, and a powerful chatbot system. I was particularly taken with the chatbots, which are simple to customize and can be set to perform various actions. We saw a considerable increase in chat traffic within a day of using Tidio. Tidio also provides native email responses to chats, enabling us to respond to incoming chats via email when we can't monitor the chat round the clock. However, Tidio can be a bit overwhelming initially and has some limitations.
April 29, 2024
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Nicole Miller
Tidio: The Ultimate Customer Interaction Tool for Business Owners
As a business owner, I've found Tidio to be an invaluable tool for customer interaction
April 20, 2024
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Justin
Affordable Intercom Substitute that Grows with Your Business
I found Tidio to be an excellent tool due to its simplicity and ease of implementation on my website(s) for real-time user issue resolution. The onboarding process was smooth and it was very easy to deploy after signing up. I appreciated the fact that I could start using it for free without needing a credit card. However, I found creating the first or any bot's workflow to be quite cumbersome and not as smooth as other tools. I chose Tidio for its affordable price and the ability to select different features and functionalities a la carte, rather than having a large subscription with many features I don't use. The main reason I switched to Tidio was its cost.
April 16, 2024
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Kyle D
Efficient Subscription Renewal and Notifications with Tidio
Tidio pleasantly surprised me by automatically renewing my subscription, ensuring I didn't miss out on their services. The software keeps me constantly updated with notifications, ensuring I'm always in the loop. It's incredibly useful!
April 13, 2024