Pros from reviewers
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User-friendly and easy to navigate: Comm100 Live Chat is designed with a user-friendly interface that makes it easy to navigate and use, even for those with minimal technical skills
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Efficient and well-designed functions: The software offers unique, well-designed functions that enhance work efficiency, including the ability to categorize incoming communications and transfer chats to different operators
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Robust reporting mechanism: Comm100 Live Chat features a robust reporting mechanism that allows users to generate comprehensive reports with just a click
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Customizable features for improved customer experience: The software offers customizable automatic invites, modern responsive design, knowledgebase, and canned messages, which enhance the customer experience
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Reliable and seamless operation: Comm100 Live Chat operates seamlessly and reliably, with minimal downtime, making it a dependable tool for managing both sales and customer service.
Cons from reviewers
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Limited customization options: Despite being user-friendly and visually appealing, Comm100 Live Chat lacks customization options, particularly in terms of appearance. This limits the ability to tailor the software to specific business needs or personal preferences
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Software freezing issues: Some users have reported that the software freezes if a chat is left idle for 10 minutes, making it difficult for operators to manage
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Costly for multiple operators: The software can become expensive when many operators need to work at the same time, as each operator requires a purchased slot.
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Limited reporting capabilities: While the software offers a robust reporting mechanism, it lacks detailed reporting. For instance, it only allows reporting on chat volume over time with half-hour distribution, which may not provide the level of detail some users require
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Basic chat solution: Some users consider Comm100 Live Chat to be a basic chat solution that lacks many standard features found in most customer service tools. This includes limited reporting capabilities and a non-customizable dashboard that only provides basic information
Main features
Starting Price
Free Plan
Real-time chat functionality
Customizable chat windows and pre-chat surveys
Intelligent routing and automated chat invitations
Mobile compatibility
Starting Price
N/A
Free Plan
No
Real-time chat functionality
Customizable chat windows and pre-chat surveys
Intelligent routing and automated chat invitations
Mobile compatibility
What is Comm100 live chat?
How Comm100 live chat compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Comm100 live chat best for according to our reviewers?
E-commerce Businesses: Small business owners running e-commerce websites can use this software to personally interact with customers, answer their queries, and increase sales. The software's ability to support multiple operators allows for business management from anywhere
Long-standing Users: Users who have been with Comm100 Live Chat for a long time can benefit from the software's robust 24/7 connection, handy dictionary and auto-correct feature, and detailed statistics and reports. The software operates both as a desktop program and online in any browser.
Customer Support Teams: These teams can benefit from Comm100 Live Chat's user-friendly interface and robust reporting mechanism. The software allows for easy categorization and transfer of incoming communications to the appropriate department
Virtual Companies: Companies with employees spread across different locations can use Comm100 Live Chat as a centralized platform for managing customer communications. The software provides all necessary information about each chat request before response, enabling effective customer interaction
Sales and Customer Service Departments: These departments can use the software as a chat channel to interact with customers. The software allows customers to rate chat sessions and automatically receive a transcript if requested. The admin panel enables various options and oversight of operators' work
Comm100 live chat Reviews
4.4
Comm100 live chat rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.6
Likelihood to recommend
4.5
Features
13 Comm100 live chat Reviews
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Steven B
Boosting My Ecommerce Sales with Comm1 Live Chat
I started an ecommerce website and was struggling with random hits until I discovered Comm100. Once I started using it, my sales significantly increased. Customers felt more comfortable making purchases after having their questions answered via chat, appreciating the personal touch of interacting with a real person. The software's ability to support multiple operators is a huge advantage, allowing me to run my small business from anywhere. I can respond to chats at times when answering a phone would be inconvenient, and being able to use it on my cell phone means I'm not confined to an office. The software is very user-friendly, and I particularly like the canned messages feature, which allows me to provide personalized responses without having to type them out each time. This is especially useful for common answers and concluding chats. I highly recommend this service! However, there's one aspect I wish could be improved. When a customer inputs their question or reason for wanting a chat, I have to go look.
July 2, 2024
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James Jones
Comm1 Live Chat: A Seamless Solution for Customer Engagement
I am extremely satisfied with Comm100 Live Chat. The software operates seamlessly and meets our organization's needs perfectly. We utilize it as a chat channel to interact with our customers, managing both sales and customer service. Our clients also love it as they can rate the chat session after it concludes or automatically receive a transcript of the chat if they request it. The servers are dependable and have never let us down, and we value the 24/7 support. The admin panel is also outstanding, enabling us to set various options and oversee our operators' work. Chat sessions are saved and can be attached to the database by operators after each chat. The reports offer many beneficial statistics that assist us in planning our business. I have nothing negative to say about this chat software, it has been incredibly beneficial for us. The vendor responded to my review, expressing their gratitude for the 5 stars and their delight that I find their platform reliable. They also encouraged me to share any future suggestions with their customer.
June 24, 2024
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Maria
Enhanced Efficiency: Automatic Chat Routing Optimizes Customer Query Direction
The automatic chat routing feature has significantly improved our efficiency by ensuring that customer queries are directed to the right department
June 18, 2024
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Edward M
Comm1: Our Key to Seamless Customer Interaction
I have been using Comm100 since its inception and it has always been a vital tool in connecting us with our customers. Despite being a virtual company with employees all over the country, Comm100 provides a centralized platform that allows us to manage all customer communications effectively. We evaluated all other options before choosing Comm100, and it was the only one that perfectly fit our workflow. We depend on it daily and it never lets us down. Even though we have integrated a full suite of web tools from another company to run our business, we are sticking with Comm100 for customer interaction. It provides all the necessary information about each chat request before we respond, which is invaluable. When we engage in a chat, we are fully equipped to meet the customer's needs. We have tried other chat programs, but they just don't compare. Comm100, whether by design or luck, is perfect for our Customer Support and Sales. With its web, mobile and Windows app, we have full control over our customer.
June 11, 2024
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Jessamine G
Revolutionizing Customer Support: The Power of Our Mobile App
The mobile app has been a game changer, enabling us to provide support to our customers anytime, anywhere
June 2, 2024
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Robert W
Customization Options in Comm100 Live Chat
I appreciate the customization options offered by Comm100 Live Chat, allowing us to tailor the chat window to match our brand identity
May 26, 2024
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Albert Johnson
Overpriced for Such a Basic Chat Solution
I consider Comm100 Live Chat to be a basic chat solution that could be replaced by cheaper alternatives. It's not a machine learning chatbot and it lacks many standard features found in most customer service tools. I'm dissatisfied with its limited reporting capabilities, which don't allow me to manipulate my own data. The dashboard isn't customizable and only provides basic information. I didn't choose Comm100 Live Chat and it wouldn't be my top choice for such solutions.
May 20, 2024
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Althea M
Comm100 Live Chat's Offline Message Function: A Game-Changer for Lead Capture
Comm100 Live Chat's offline message function has proven invaluable in capturing leads even when our team is not available
May 12, 2024
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Roy J
Intuitive User Interface for Real-Time Customer Interaction
The user interface is intuitive and easy to navigate, making it a breeze to interact with our customers in real time
May 4, 2024
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Stephen Davis
Enhanced Communication Made Easy
I find Comm100 Live Chat to be very user-friendly and easy to navigate. I was able to set it up and use it within minutes with minimal settings. The reporting mechanism is robust, allowing me to generate a complete report with just a click. I particularly like its ability to categorize incoming communications to the appropriate department, enabling us to transfer chats to different operators. The Ban list feature is also appreciated, as it allows us to ban fake or annoying customers. However, I wish the reporting could be more detailed. For example, I recently wanted to report on chat volume over time, but could only do so with half-hour distribution. I chose Comm100 Live Chat after a three-month trial, but had to stop using it because the software kept freezing, making it difficult for our operators to manage. If a chat is left idle for 10 minutes, it will freeze. I switched to Comm100 Live Chat from BoldChat due to reporting issues. BoldChat was robust but complicated.
April 30, 2024
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Cheryl Smith
Comm100 Live Chat: Seamless Integration Success
I've been using Comm100 Live Chat for a few months now and I'm thoroughly impressed with its seamless integration into our website
April 21, 2024
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Charles Smith
Adapting to Change: My Journey with Comm1 Live Chat
As a long-standing member of Comm1 Live Chat, I was fortunate enough to receive a lifetime freemium account. Recently, due to market changes, their customer service informed me that this is no longer possible. While it's a bit of a bummer, I understand that businesses need to adapt to the ever-changing economic landscape. Unfortunately, a serious illness has prevented me from using their services as regularly as I would like. However, this has not diminished the value I see in their platform. It's a testament to their adaptability and resilience in the face of market changes. I even had the pleasure of referring a charity to them years ago. While it seems they've had to adjust their business model, I take pride in knowing that I've contributed to their growth in some way. Even though the changes have been a bit disappointing, I find solace in sharing my journey with Comm1 Live Chat. It's been a rollercoaster ride, but one that I've learned a lot from. I'm excited to see how they continue to evolve and adapt in the future.
April 16, 2024
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Carl S
Streamlined Customer Support: Boosting Response Time with Canned Responses
The canned responses feature has greatly enhanced our response time, allowing us to provide quick and consistent answers to common questions
April 14, 2024