Pros from reviewers
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Excellent ticketing, conversations, and CRM capabilities: HubSpot Service Hub provides a well-organized and customizable system for managing customer interactions, with features such as ticketing and CRM that enhance efficiency and customer satisfaction.
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Quick response times and high customer satisfaction: The software's snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction.
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Syncs with other platforms: HubSpot Service Hub syncs with other platforms such as RingCentral calling and LinkedIn Sales, providing a more integrated and efficient workflow.
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Invaluable tool for managing and retaining clients: HubSpot Service Hub is an invaluable tool for managing and retaining clients, with features that allow businesses to address customer inquiries and request feedback for business enhancement.
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Comprehensive software for efficient customer service: HubSpot Service Hub is a comprehensive software that allows companies to deliver efficient customer service, with a well-structured website that provides a seamless navigation experience.
Cons from reviewers
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Costly pay-per-seat pricing model: The pricing model can become expensive as a team expands, potentially making it less cost-effective for larger organizations
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Limited reporting: The reporting capabilities of HubSpot Service Hub are limited, which may restrict the ability to analyze and improve customer service operations
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Challenging setup: The initial setup of HubSpot Service Hub can be difficult, potentially requiring the hiring of a third-party team to assist with the process.
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Limited CRM capabilities: Despite its many features, HubSpot Service Hub's CRM services can be somewhat limited compared to other platforms, potentially hindering the management of customer relationships
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High volume ticket system inefficiencies: The ticket system is not designed for high volume, making it difficult to manage large numbers of customer inquiries and potentially leading to missed communications
Main features
Starting Price
Free Plan
Ticketing system
Knowledge base
Customer feedback
Automation tools
Live chat and conversational bots
Starting Price
N/A
Free Plan
No
Ticketing system
Knowledge base
Customer feedback
Automation tools
Live chat and conversational bots
What is Hubspot Service Hub?
How Hubspot Service Hub compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hubspot Service Hub best for according to our reviewers?
Sales Teams: Sales teams can utilize HubSpot Service Hub's ticketing function and ability to create forms and workflows to reduce time spent on information gathering and focus on obtaining the exact details needed by the service team
Customer Service Teams: These teams can use HubSpot Service Hub to manage a larger volume of inbound inquiries without needing to expand. The software integrates flawlessly with many other products and can be used across different teams, facilitating a smooth flow of leads throughout the business
Project Managers: Project managers can use HubSpot Service Hub to enhance the efficiency of their teams. The software's user-friendly interface and helpful customer support make it easy to manage tickets and ensure no request is overlooked.
Small startups: Startups can greatly benefit from HubSpot Service Hub's customizable and well-organized features. The snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction
Large corporations: These are big businesses that require a robust and comprehensive tool for managing customer inquiries and feedback. HubSpot Service Hub's ticketing, conversations, and CRM capabilities make it an excellent choice for these corporations
Hubspot Service Hub Reviews
4.1
Hubspot Service Hub rating
4.5
Ease of use
4.5
Customer service
4.2
Value for money
4.1
Likelihood to recommend
4.0
Features
13 Hubspot Service Hub Reviews
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Stephanie Rodriguez
An Unwavering Endorsement for HubSpot Service Hub: A Tool Worth Investing In
I wholeheartedly recommend HubSpot Service Hub! An independent contractor working for me introduced us to this software through a free trial and I was pleasantly surprised. Before I knew it, I was investing $45/month into this incredible tool. I was initially taken aback by the unexpected expense, but after reviewing my bank statements, I realized that this investment had been ongoing for several months. This company truly knows how to deliver value and their actions speak volumes about their commitment to customer satisfaction. They've been consistently providing top-notch service, and I feel like my investment is well justified. I'm so impressed with their service that I'm considering endorsing them publicly. Give this company a try! There are plenty of software options out there, but few can match the quality and service of HubSpot Service Hub. Their dedication to their customers is not just commendable, it's inspiring!
June 30, 2024
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William
Experiencing Success with Hubspot Service Hub: A User's Review
I'm absolutely thrilled with Hubspot Service Hub! I was informed that I was committed to a year-long contract, which gave me ample time to fully explore and utilize the software. Even though it took me a while to get the hang of it, I was never tempted to cancel. After investing 78€ per month for six months, I started to see a steady stream of leads generated by this software. Whenever I needed assistance, their customer service was always reachable and ready to help. I'm so glad I stuck with it!
June 25, 2024
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Andrew B
Urgent Fix Needed: Google Account Integration in HubSpot Service Hub
Firstly, I must commend the excellent courses offered by Hubspot Service Hub. I've gained a wealth of information from their knowledge base and appreciate their hard work. However, I've noticed that the integration with the platform for automatic event scheduling could be more reliable. There are instances where Google Calendar accounts have difficulty finding a direct path to the link for the event automatically generated by the client.
June 17, 2024
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Denise Miller
Top Choice for Service Hub Usage
I value the ticket management feature in Hubspot Service Hub, particularly the capability to assign tickets to random support owners. I'm impressed by the pipeline management, which lets me create deals within different pipelines based on various actions and needs. I find managing multiple inboxes per country easy with the inbox management feature. The software also enables workflows between all objects, including tickets, deals, contacts, and companies. However, I find the pay-per-seat pricing model can become quite costly as our team expands.
June 10, 2024
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Joe W
Good CRM, Better Suited for Marketing than Service Roles
I feel that HubSpot Service Hub has some excellent features, but when compared to other CRM services, it's somewhat limited and can be challenging to navigate. It's simple to access all customer information and maintain all records, notes, and emails under one email address. However, the ticket system isn't designed for high volume and it's difficult to see if another team member is working on the same ticket. If a customer replies to a closed ticket, it doesn't reopen, causing us to miss emails unless we double-check our notifications. The reporting is also limited. I switched to HubSpot Service Hub because I wanted to consolidate everything onto one system.
June 1, 2024
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Nathan Martinez
Highly Recommended: The Efficiency of Hubspot Service Hub
I find Hubspot Service Hub incredibly exciting and invigorating to use! I'm amazed that they offer such a high-quality product at a reasonable price. If I had to keep using it, I would be propelled to the heights of productivity. I strongly recommend using Hubspot if you value efficiency and effectiveness!
May 25, 2024
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Duke G
Efficient Customer Service with Ticketing System
it has streamlined our customer service process and made communication much more efficient. The ticketing system is particularly useful, allowing us to track and resolve customer issues effectively
May 18, 2024
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Frank Martinez
HubSpot: A Game-Changer for Customer Success
I consider Hubspot Service Hub to be an excellent tool for both large corporations and small startups. I value its ticketing, conversations, and CRM capabilities. Everything is well-organized and customizable, which I greatly appreciate. The snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction. It also syncs with RingCentral calling and LinkedIn Sales, although it can occasionally be a bit slow. I do wish updates could be scheduled at times that wouldn't disrupt operations, but overall, it's been fantastic. I switched to HubSpot Service Hub because it provides more features and functionalities.
May 12, 2024
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Kassia
HubSpot Service Hub: Impressive Functionality
I've been using HubSpot Service Hub for a few months now and I am thoroughly impressed with its functionality
May 4, 2024
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Fawn G
Superior to Salesforce: A Review on HubSpot Service Hub
I find Hubspot Service Hub superior to alternatives like Salesforce due to its more intuitive user interface. The sales representative was knowledgeable and answered all my queries effectively. The most impressive aspect was the implementation process, where I was assisted by an incredibly talented individual who had an in-depth understanding of Hubspot. This person helped us get started effectively and we now heavily rely on it.
April 27, 2024
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Sharon A
Excellent Option for Expanding Your Support Teams
I highly value the customer support provided by HubSpot. They are prompt in resolving issues and their team is polite and friendly. Despite some drawbacks, the product's simplicity enables our support team to automate more and scale up more efficiently. I enjoy the ease of creating filters to view tickets, altering the status or updating ticket fields, adding common responses, and the seamless linking of conversations without duplicating tickets. I also found it straightforward to create and edit a "Contact Us" form and set up the workflow for the response email.However, I would like to see enhancements in how companies are added to inbound customers who may not already be in the CRM. It's more challenging to automate or add to pipelines, as we are a B2B company and our product users are often not already in the CRM. I would also like the ability to edit the email content before responding. Sometimes, our Client Success Managers forward requests from customers and I.
April 20, 2024
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Christopher Davis
Seamless Integration: HubSpot Service Hub Review
The integration capabilities of HubSpot Service Hub are fantastic. We've been able to seamlessly integrate it with our existing software, making for a smooth transition
April 16, 2024
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Deborah B
User Experience Review: Hubspot Service Hub Free Plan
I'm absolutely thrilled to be using the free plan of Hubspot Service Hub for the past six months! Despite its size and complexity, I've found it to be incredibly user-friendly and intuitive. I must say, I'm quite impressed! Although I do wish there was a second-level ticket-based staff support in addition to the community-based support, I understand that this feature is reserved for the paid plans. Even so, I'm giving it a solid four-star rating! I would wholeheartedly recommend it to anyone. It's truly a fantastic tool!
April 16, 2024