Pros from reviewers
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Outreach transforms outbound sales process: This software is specifically designed for sales organizations, making outbound sales highly scalable and manageable. It provides a comprehensive solution that outperforms other options in the market
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Automation features: Outreach offers excellent automation features that have revolutionized sales strategies. It aids in maintaining a steady rhythm in communication efforts, such as emailing, calling, and sending LinkedIn messages, making it easier to keep up with client follow-ups
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Streamlines engagement process: Outreach helps sales teams automate the engagement process, making it easier to reach potential opportunities with sequences and templates. It streamlines engagement with prospects and leads, and automates tedious sales and marketing tasks
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Superior task management: Outreach's task management system is top-notch. It allows for the creation of tasks as steps in a sequence, such as connecting with someone on LinkedIn, and generates these tasks in the system when a prospect reaches that point
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User-friendly interface and functionality: Outreach has a user-friendly interface and functionality, making it easy to set up sequences with personalization, link content, and create snippets for inserting different images or content features. It also provides reporting metrics within the sequence to assess the effectiveness of the messaging.
Cons from reviewers
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High learning curve: Outreach has a steep learning curve due to its various nuances, requiring significant training to fully understand and utilize its features
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Frequent crashes and unreliable features: Recent updates have made the software unreliable, with frequent crashes and non-functional features such as live reporting
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Ineffective task management for multiple users: While Outreach automates many sales and marketing tasks, it's not as easy to divide tasks among a group when managing multiple users compared to running individual tasks and automations
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Outdated editing tool: The editing tool for templates and snippets is outdated and hard to use, with issues in spacing, character size, and overall formatting.
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Poor customer service: Many users have reported poor customer service experiences, with unresolved issues and vague, unhelpful responses from the support team
Main features
Starting Price
Free Plan
Intelligent personalization
Comprehensive performance insights
Predictive analytics
Sales process automation
Lead management
Starting Price
N/A
Free Plan
No
Intelligent personalization
Comprehensive performance insights
Predictive analytics
Sales process automation
Lead management
What is Outreach?
How Outreach compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
In the ever-evolving digital marketing landscape, businesses have a plethora of tools and platforms at their disposal to streamline their operations. Two prominent players in this space, Apollo.io and Outreach, offer unique solutions for marketing and sales automation, each with its distinct approach and strengths.
Apollo.io stands out as a comprehensive marketing automation platform that not only streamlines email marketing campaigns but also effectively manages and accelerates the sales pipeline. Its defining feature is its holistic approach to marketing and sales automation. Apollo.io boasts a wide range of capabilities, including advanced lead scoring, prospecting, lead enrichment, and a robust set of analytics tools. On the other hand, Outreach distinguishes itself as a specialized platform primarily focusing on email marketing and sales engagement. Its core strength lies in simplifying and automating email outreach campaigns. Outreach offers a user-friendly interface that even...
Who is Outreach best for according to our reviewers?
Sales Organizations: Outreach is specifically designed for sales organizations, providing a comprehensive solution that makes outbound sales highly scalable and manageable. It excels in feature innovation and offers the best outbound email settings for automation
Sales Development Representatives (SDRs): Outreach equips SDRs with robust tools to expand their outreach efforts. It automates emails and updates prospect statuses automatically, saving a lot of time. The sequences feature allows for timing, automation, and sending various emails to prospects using custom variables for a personalized touch
Sales and Marketing Teams: Outreach helps these teams automate the engagement process, making it easier to reach potential opportunities with sequences and templates. It streamlines engagement with prospects and leads, and automates tedious sales and marketing tasks.
Sales, Marketing & Sales Development Teams: Outreach is highly valued for its simplicity and automation features, which have revolutionized sales strategies. It aids in maintaining a steady rhythm in communication efforts, such as emailing, calling, and sending LinkedIn messages
Sales Enablement Teams: Outreach is user-friendly and integrates well with other software. It streamlines the process for sales reps to act on leads by automating many steps that would otherwise be manual, freeing them up to focus on other areas
Outreach Reviews
3.9
Outreach rating
4.0
Ease of use
4.0
Customer service
4.2
Value for money
4.2
Likelihood to recommend
4.4
Features
12 Outreach Reviews
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Benjamin D
Responsive and Helpful: A Review of Outreach's Customer Support and Commitment
Outreach's customer support team has been very responsive and helpful whenever we've had queries or issues. The platform's continuous updates and improvements show that the company is committed to staying ahead of the curve
June 22, 2024
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Gabriel Smith
Experiencing Growth and Support with Outreach CRM
As a sales rep who has had the opportunity to work with 3 different CRMs, I've never had the chance to interact so closely with a support team like I have with Outreach. The UI for outbound is unique, featuring a compact, focused window for sending emails. I've encountered a few challenges in recent months, including calls not being recorded or showing up in my activity, but these experiences have given me the opportunity to learn and grow. Just today, I had a scheduled call with Ayesha from the support team. Although she wasn't able to make it, I'm looking forward to rescheduling and connecting with her soon. I highly recommend this tool for its learning opportunities and close-knit support team.
June 16, 2024
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Patrick
Outreach Updates Disappoint, CSM Lacks Product Knowledge
I used to value Outreach's reporting and reliability, but recent updates have made these features non-functional. The software is now unreliable and frequently crashes. The live reporting feature has disappeared and even the CSM doesn't know that we can transfer calls. I now find it worthless.
June 9, 2024
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Jerry Martinez
Revolutionizing Follow-Up with Outreach's Email Sequencing and Analytics
Outreach's email sequencing feature has revolutionized our follow-up process, resulting in improved conversion rates. The software's ability to provide real-time analytics has empowered us to make data-driven decisions
June 1, 2024
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Paul Miller
A Huge Thank You to Openreach!
I'm extremely grateful to Openreach for addressing and repairing a faulty line in our school's intruder alarm system. I want to give a special shout-out to the engineer who arrived promptly and worked non-stop in the freezing cold. I rate their service 5 stars. Case 14174493.
May 27, 2024
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Arthur
Automation Boosts Sales Team Efficiency with Intuitive Platform
its automation features have significantly reduced manual tasks, allowing our team to focus on more strategic initiatives. The platform's intuitive interface and robust functionality have made it an indispensable tool in our sales arsenal
May 21, 2024
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Joan F
Decent Software for Sending
I've been using Outreach for many years and it's a decent program for sending. However, I'm rating it 4 stars instead of 5 due to the recent changes in the display of reports, which I find very poor. The new reporting format is quite challenging to work with.
May 12, 2024
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Julia Johnson
Outreach Streamlines Sales Process
Outreach has been instrumental in streamlining our sales process
May 4, 2024
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Julia
Two-Year Journey with Outreach: A User's Perspective
As a dedicated user of Outreach for the past two years, I've had the opportunity to really get to know the product. I've found it to be a fantastic tool that I genuinely enjoy using. While there have been a few hiccups with customer support, I'm confident that the team is working hard to improve their service. I'm looking forward to seeing these enhancements in 224, and I'm excited to continue my journey with Outreach!
April 29, 2024
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Marilyn N
Outreach: Elevating Sales & Marketing Strategies
I've had a fantastic experience with Outreach due to its user-friendly interface and functionality. I'm particularly fond of the snippets and personalization features. We used to use Groove, but Outreach is a significant upgrade. It's incredibly easy to set up sequences with personalization, link content from Highspot or direct URL, and create snippets for inserting different images or content features. I can establish sequences for sales to support marketing programs and design messages and content used. I can also examine reporting metrics within the sequence to see who is using it, how many contacts are active/pending/paused, and make inferences about the effectiveness of the messaging. I only create sequences for sales rather than actually sending them, but there was some confusion on how to add contacts or to activate them in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but I'm not sure if there's a less manual way to do this, like linking to a campaign.
April 22, 2024
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Nicholas Johnson
An Enlightening Journey: My Experience with Outreach Support
My experience with Outreach's support was truly enlightening. I had a pressing issue that took a few days to resolve, but the process was a learning curve. Each response I received was concise and made me delve deeper into the problem. They consistently referred me to a comprehensive article, which I had the opportunity to review multiple times, enhancing my understanding of the system each time. They suggested that the configurations might not be set up correctly, which led me to explore and learn more about the system's setup. Their response, it's not set up correctly that's why it's not syncing, was a challenge that pushed me to understand the system better. It was a stimulating experience. However, I also had the chance to explore Salesforce High Velocity, which was equally impressive. Overall, my experience with Outreach was a journey of discovery and learning. I was pleasantly surprised!
April 16, 2024
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Cade D
Unrivalled Outbound Sales Solution: Outreach
This software has transformed my outbound sales process and will remain my top tool for the foreseeable future. I've explored other options but always come back to Outreach because it provides a comprehensive solution. It makes outbound sales highly scalable and manageable. It's not a marketing software repurposed for sales, but a tool specifically designed for sales organizations, which is clear in its feature implementation. Outreach excels in feature innovation and provides the best outbound email settings for automation. I can insert 1000 prospects into a sequence, limit it to send 100 per day, set it to resume out-of-office replies after a few days, and then let it run. All I have to do is establish a schedule and exclude national holidays. Their task management is also superior. I often include a task as a step in a sequence, like connecting with someone on LinkedIn. When a prospect reaches that point, it generates a task in the system. This can occur hundreds of times, but I speak in the first person.
April 15, 2024